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Frequently Asked Questions

This is a short list of our most frequently asked questions

When is the best time for relocation?

When moving it is important to consider all the factors, including the cost, your family, work and school schedules, when deciding on the best time for you to move. It is important that you allow enough lead time to perform all pre-move activities as to allow us schedule your move around your specific requirements.

Do you provide packing materials?

We offer the wrapping and packing your furniture and personal effects in your location. We provide all packaging solution according to your need.

What is transit insurance and why is it important?

Transit insurance is a special type of insurance that protects against damage and loss during transit. Just as you need to protect your belongings from loss whilst they are in your home, you also need to protect them throughout the moving process.

Is there specialist packing that can be used for our antiques?

Yes, our team specialises in the transportation of art and antiques throughout Australia, whether it is a sideboard or a prized art collection. Items requiring specialist care will be identified and a made to measure wooden crate will be used to protect the item during transit.

Do I have to be at the uplift and delivery?

An authorised representative needs to be at both the uplift and delivery of your belongings. At delivery it is especially important that this person can advise our crew on the placement of furniture and cartons in the new home.

How long can I store my household effects for?

We can provide storage for any period of time from a week to an indefinite period of time.

What should I do with valuables such as jewellery and stamp collections?

These items are excluded from transit insurance cover and as such need to be transported by you to your destination.

How can I move my pot plants?

Yes, we can move your pot plants throughout Australia. However, if you are moving interstate you need to check on the Quarantine regulations of your new state, as plants can be prohibited. Plants cannot be relocated overseas.

How can I move my pets?

Yes, We can relocate your pets whether it be to a new city or new country. We understand the importance of your pet’s well-being in your move, for further information please refer to our Pet Relocation service.

Can I move my car / boat / trailer / caravan / motor bike?

Yes, We can arrange the transportation of your vehicles to your new destination. For further information, please refer to our Vehicle Relocation service.

What items cannot be moved locally or within Australia?

In addition to the dangerous goods listed above, it is prohibited to transport explosives, ammunition and toxic materials. Auswiexpress will not transport jewellery, money, stamp collections and the like.